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E-Commerce & Database Development Case Study

Santa Clara Valley Chapter of the California Assocation of Marriage and Family Therapists (SCV-CAMFT)The Santa Clara Valley Chapter of the California Association of Marriage and Family Therapists (SCV-CAMFT)

The Problem

SCV-CAMFT, a membership-based, professional organization, came to Kethyr Solutions for help developing a new website. The organization had a host of issues with their current website that needed to be addressed, such as:

  • A sub-standard e-commerce feature set
  • A non-functioning Internet messaging system
  • Hosting issues
  • Poor customer service and support from their, then current, website vendor

The tipping point came when, after numerous attempts to negotiate a solution with their current website vendor and get the messaging system working, the promised upgrades never occurred and communications were dropped yet again. Despite acknowledging the repeated problems, their vendor took no steps to rectify the issues. This, of course, was very frustrating and costly for SCV-CAMFT, especially given the high monthly fees the organization was paying for a leased Web package.

The Solution

SCV-CAMFT decided to place their trust in Kethyr Solutions. Our comprehensive approach allowed SCV-CAMFT to bring together all of the elements necessary to successfully manage their membership-based organization using the Internet:

  • Professional graphic design services
  • User-friendly interface design
  • Microsoft SQL Server membership database
  • Online membership application and renewal functionality
  • A robust e-commerce platform
  • E-commerce hosting in a PCI Compliant, Level 1 CISP Certified data center
  • Merchant & gateway services
  • A custom-designed, fully-functional, Internet messaging system
  • Online event calendar and registration database
  • Article publishing and advertising platforms

The net result was that SCV-CAMFT was able to reduce its monthly website maintenance costs by more than 60%, save thousands of dollars annually on membership renewal and administrative procedures, make one single call to address any website needs, and wholly own their organization's critical infrastructure.
 

Contact Kethyr Solutions today, or call us toll-free at 888-538-4971, to find out how we can implement a solution that fits your needs.

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