Navigating the Insurance Maze

The Problem

Barbara Griswold, a licensed marriage and family therapist and author of Navigating the Insurance Maze: The Therapist's Complete Guide to Working with Insurance — And Whether You Should first came to Kethyr Solutions for help designing a new website, however they had a host of issues that needed to be addressed such as:

• A sub-standard e-commerce feature set
• A non-functioning listserve
• Hosting issues
• And poor support and customer service from their, then current, website vendor

The tipping point came when, after numerous attempts to negotiate a solution with their vendor and get the listserve working, the promised upgrades never occured and communications were dropped yet again. They were not happy with the service they were receiving, especially given the amount they were paying monthly for a leased solution. Evidently, the upgrade to the next level of their site's administrative tools and listserve functionality never occured. Despite acknowledging the problems repeated, their vendor took no steps to rectify the issues with SCV-CAMFT's website. This, of course, was very frustrating and costly for SCV-CAMFT.

The Solution

SCV-CAMFT decided to place their trust in Kethyr Solutions. Our comprehensive approach allowed us to bring together all of the elements necessary for successful membership management and e-commerce functionality:

• Professional graphic design services
• User-friendly interface design
• Microsoft SQL Server membership database
• A robust e-commerce platform
• E-commerce hosting in a PCI Compliant, Level 1 CISP Certified data center
• A custom-designed, fully-functional listserve
• Merchant & Gateway services

The net result was that SCV-CAMFT was able to cut it's monthly web hosting costs by more than 60%, save $1,000s annually on membership renewal, postage, office supplies, and administrative procedures, and can make one single call and has one single point-of-contact to address their website needs.